Privacy Policy

Mechanics Insurance is a trading name of GeePeeVee Pty Ltd, a Corporate Authorised Representative (CAR 1008568) of Community Broker Network Pty Ltd (AFSL 233750). Our handling of your personal information is governed by our licensee's Privacy Policy, which is set out below.

Community Broker Network Pty Ltd respects the privacy of your personal information. This Privacy Policy sets out how we collect, store, use and disclose your personal information (including sensitive information) in accordance with applicable Privacy Laws, including the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

What personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. The personal information we collect generally includes your name and contact details, information about your business, reference information and details about the parties you conduct business with.

Where we provide broking services, the information we collect may also include details of your previous insurance and, in some cases, sensitive information such as bank account details or criminal record. We will only collect sensitive information with your consent or where otherwise permitted by law.

How we collect your personal information

We collect personal information directly from you, for example when you visit our website, call us, or contact us in writing or by email. We may also collect it indirectly from third parties such as your employer, other brokers, underwriting agencies, referees, insurers, premium funders and service providers.

Why we collect, hold and use your personal information

We collect, hold and use your personal information to provide our services to you, to develop and identify products and services that may interest you, to conduct market and customer research, to meet statutory and regulatory reporting obligations, for internal and external audit, and for other purposes notified to you at the time of collection.

Disclosure of your personal information

We may disclose your personal information to related companies and broker members, to third-party service providers, and to insurers, reinsurers, intermediaries, reference bureaus and industry bodies as required to arrange and manage your cover.

We may also disclose your information where required or authorised by law, including to courts, law enforcement, regulators and government agencies. We do not otherwise disclose your personal information without your express or implied consent.

Transfer of personal information overseas

Some of the recipients of your personal information may be located outside Australia. Where information is transferred overseas, we take reasonable steps to ensure the recipient handles it in a way consistent with applicable Privacy Laws.

Providing us with the personal information of others

If you provide us with the personal information of another individual, you must first ensure you have that individual's consent to do so, and let them know that their information will be provided to us and handled in accordance with this Privacy Policy.

Accuracy, access and correction

We take reasonable steps to ensure that your personal information is accurate, complete and up to date whenever we collect, use or disclose it. We rely on you to advise us of any changes to your personal information.

You can request access to the personal information we hold about you, and ask us to correct it, by contacting the Privacy Officer using the details below. We will provide access unless otherwise permitted or required by law, and will let you know the reasons if access is refused.

Security of your personal information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, alteration and disclosure. These steps include physical security and computer and network security measures.

Cookies and direct marketing

Our website may use cookies to provide additional functionality or to analyse how the site is used. You can disable cookies through your browser settings, though this may affect how the site works.

We may send you direct marketing about insurance products and related services. You can opt out at any time by following the opt-out link in an electronic message, de-activating notifications, or contacting us using the details below.

How to make a privacy complaint

If you wish to make a complaint about a breach of this Privacy Policy or of applicable privacy laws, please contact us using the details below and provide sufficient detail together with any supporting evidence. Your complaint will be referred to our Privacy Officer, who will investigate and notify you in writing of the outcome. We will try to resolve any complaint within 14 working days. If this is not possible, we will contact you within that time to let you know how long it should take.

If you are not satisfied with the outcome, you can raise your concerns with the Office of the Australian Information Commissioner at oaic.gov.au.

How to contact us

You can also reach the Mechanics Insurance team on 1800 556 777 or [email protected].

This policy reflects our licensee's Privacy Policy, last updated June 2023. The full and current version is published at cbn.au/privacy-policy.

GeePeeVee Pty Ltd t/as Mechanics Insurance (CAR 1008568 | ABN 63 133 156 742) is a Corporate Authorised Representative of Community Broker Network Pty Ltd | AFSL 233750 | ACN 096 916 184.

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