Claims
Making a Claim
Something has gone wrong at the workshop. Call us and we will take it from there: we lodge the claim, deal with the insurer and the assessor, and keep you out of the paperwork as much as we can.
Before you call
You do not need all of this to get started, and you should not delay telling us because something is missing. But the more of it you have to hand, the faster the claim moves.
- Your policy number and the name the policy is held in
- The date and time of the loss or incident
- What happened, including the cause and the extent of any damage
- Where it happened
- Your ABN and GST registration details
- Contact details for anyone else involved, including vehicle registration and their insurer if you know it
- Any letters, notices or court documents you have received about the incident
- Photographs, if it is safe to take them
The process
What happens after you call
- 1
Call us first
Ring the office and tell us what has happened. You do not need the full picture or every document in front of you. Early contact matters more than a complete file, and we will tell you what the insurer will want.
- 2
We lodge it
We prepare the claim and submit it to your insurer, using the wording of your policy rather than a generic description. Getting that right at lodgement avoids most of the back and forth that follows.
- 3
We handle the follow-up
Assessors, requests for further information, questions about how the policy responds: they come to us. You get on with running the workshop.
- 4
The insurer decides
The decision and the settlement are the insurer's, not ours. Where we disagree with an outcome we will say so and take it up on your behalf, which is most of what having a broker is for.
Not sure whether something is worth claiming, or whether your policy responds at all? Ring anyway. Talking it through costs nothing, and it is better to ask early than to find out after a deadline has passed. If you are not yet a client and want to know how your current cover would respond, get in touch.
Need to lodge a claim?
Call the Mechanics Insurance team and we will start it today.